The Low Income Home Energy Assistance Program (LIHEAP), is a Federally-funded program that assists low-income households with home heating and cooling bills.
Who may apply: U.S. citizens, parents of minors who are U.S. citizens, and aliens admitted to the U.S. for lawful, permanent residence may apply one time per heating season and one time per cooling season.
When can I schedule an appointment for heating assistance?
- Start and end dates for heating assistance are subject to change based on the availability of funding.
- November 1, 2019 appointment scheduling is offered to households in which all adults in the household are age 65 or older and homebound households (see below regarding homebound households). Heating assistance is provided during the winter months and the offer of assistance is estimated to be available until the end of March 2020.
- December 2, 2019 appointment scheduling opens to the general public (everyone). Heating assistance is provided during the winter months and the offer of assistance is estimated to be available until the end of March 2020.
- Please do not walk in to your local Tallatoona office to schedule an appointment.
Appointments are scheduled on a first-come first-served basis. An appointment for heating assistance does not guarantee processing or payment. Approvals and payments are made when and if funds are received.
When can I schedule an appointment for cooling assistance?
- Start and end dates for cooling assistance are subject to change based on the availability of funding.
- Cooling assistance is provided during the spring and summer months. The opening date for scheduling of cooling assistance appointments is unknown at this time. Please check our website or call 770-817-4666 for updates.
Appointments are scheduled on a first-come first-served basis. An appointment for cooling assistance does not guarantee processing or payment. Approvals and payments are made when and if funds are received.
How do I schedule an appointment?
- Click here to schedule online.
- Call Tallatoona’s call center at 770-817-4666 or 770-773-7730 (toll-free for 706 area codes), and select extension 2.
- Homebound households MUST call the appointment line to schedule an appointment.
I am homebound. How do I schedule an appointment?
- Homebound households are defined as all household members have disabilities confining them to the home. The household members must be unable to travel to an intake center to apply for LIHEAP assistance because of a medical condition which qualifies the person for home services through Medicaid or Medicare and/or home delivered meals, home health agency services, and/or homemaker services. Documentation must be provided as proof of homebound status.
- Qualifying homebound households are eligible to have Tallatoona staff members come to their home to complete an application for energy assistance.
- Homebound households must call Tallatoona’s call center number at 770-817-4666 or 770-773-7730 (toll-free for 706 area codes) and leave contact information.
- Tallatoona staff will make contact via telephone with qualifying homebound households to schedule appointments.
Can I complete an application for both the heating program and the cooling program?
- Yes, but you can only apply for heating assistance one time per season (program year) and only time for cooling assistance per season (program year).
How do I know if I am income eligible?
The State of Georgia provides an income level chart to help determine eligibility. The household’s total gross annual/yearly income is determined based on the past thirty (30 days) proof of income. The annual income level chart is subject to change yearly.
|Household Size||Total Gross Annual/Yearly Household Income|
What should I bring to the appointment?
- Driver’s license or state-issued photo ID for the applicant and all household members who are 60 years of age and older
- Original social security cards for every person who lives in the home
- Most current heating bill which must be dated within the past 30 days of the appointment date
- Heating bill assistance for the home’s primary heating source may be one of the following: electric, kerosene, natural gas, propane, wood
- If your home is heated with propane, you must bring a receipt for your most recent purchase or statement from the propane company with the account holder’s name, service address, and account number
- If your home is heated with kerosene or wood, you must bring a current receipt showing the purchase of kerosene or wood
- Most current electric bill which must be dated within the past 30 days of the appointment date
- Proof of income for all individuals age 18 or older for the past 30 days
- If any person, including a high school student, is age 18 or older and has no income, he/she MUST come to the appointment to sign a document
- Proof of citizenship or immigration status
Tallatoona cannot obtain any of the information above for you at the time of the appointment. If you fail to bring all required information, your appointment may need to be rescheduled.
I get my gas bill and my electric bill online so I don’t get a paper bill. What should I do?
- Print your most current bill from the website or the bill that was emailed to you.
- Stop by the utility company’s office to have them print a copy of your current bill.
- If you do not have a computer or printer at home, you can go to the public library or the Goodwill Career Center nearest you and ask to use a computer to print the document(s).