LIHWAP – Water Assistance

Important Notice: Due to health and safety concerns relate to COVID-19, all Tallatoona offices are closed to the public. Appointments will be completed remotely by telephone. All required documents will be accepted via quick drop off at local county offices, fax, or US-Mail. Please do not send documents prior to your appointment.


The Low Income Home Water Assistance Program (LIHWAP), is a Federally-funded program that assists low-income households with home water bills.

Who may apply: U.S. citizens, parents of minors who are U.S. citizens, and aliens admitted to the U.S. for lawful, permanent residence may apply one time per fiscal year (October – September).

When can I schedule an appointment for water assistance?

  • Start and end dates for heating assistance are subject to change based on the availability of funding.
  • November 1 – December 31, 2021, appointment scheduling is offered to households in arrearage (past-due or disconnect status).
  • January 3, 2022, appointment scheduling opens to households in arrearage (past-due or disconnect status), households in which all adults in the household are age 60 and older, homebound individuals (see below regarding homebound households), and households with children age 5 and under.
  • February 1, 2022, appointment scheduling opens to the general public (everyone).
  • Please do not walk in to your local Tallatoona office to schedule an appointment.
  • Appointments are scheduled on a first-come first-served basis. An appointment for water assistance does not guarantee processing or payment. Approvals and payments are made when and if funds are received.

How do I schedule an appointment?

  • All appointments for water assistance must be made by calling Tallatoona’s call center at 770-817-4666 or 770-773-7730 (toll-free for 706 area codes), and select extension 2. NO ONLINE APPOINTMENT SCHEDULING IS AVAILABLE AT THIS TIME.
  • Homebound households MUST call the appointment line to schedule an appointment.

I am homebound. How do I schedule an appointment?

  • Homebound households are defined as all household members have disabilities confining them to the home. The household members must be unable to travel to an intake center to apply for LIHWAP assistance because of a medical condition which qualifies the person for home services through Medicaid or Medicare and/or home delivered meals, home health agency services, and/or homemaker services. Documentation must be provided as proof of homebound status.
  • Qualifying homebound households are eligible to have Tallatoona staff members come to their home to complete an application for water assistance.
  • Homebound households must call Tallatoona’s call center number at 770-817-4666 or 770-773-7730 (toll-free for 706 area codes) and leave contact information.
  • Tallatoona staff will make contact via telephone with qualifying homebound households to schedule appointments.

How do I know if I am income eligible?

  • The State of Georgia provides an income level chart to help determine eligibility. The household’s total gross annual/yearly income is determined based on the past thirty (30 days) proof of income. The annual income level chart is subject to change yearly.
Household Size Total Gross Annual/Yearly Household Income
1 $26,474
2 $34,619
3 $42,762
4 $50,911
5 $59,057
6 $67,203
7 $68,730
8 $70,257
9 $71,785
10 $73,312
11 $74,839
12 $76,367
13 $77,894
14 $79,421
15 $80,948
16 $82,476

What should I bring to the appointment?

  • Driver’s license or state-issued photo ID for the applicant and all household members who are 60 years of age and older
  • Original social security cards for every person who lives in the home
  • Most current water bill which must be dated within the past 30 days of the appointment date
  • Proof of income for all individuals age 18 or older for the past 30 days
  • If any person, including a high school student, is age 18 or older and has no income, he/she MUST come to the appointment to sign a document
  • Proof of citizenship or immigration status

Tallatoona cannot obtain any of the information above for you at the time of the appointment. If you fail to bring all required information, your appointment may need to be rescheduled.

I get my water bill online so I don’t get a paper bill. What should I do?

  • Print your most current bill from the website or the bill that was emailed to you.
  • Stop by the utility company’s office to have them print a copy of your current bill.
  • If you do not have a computer or printer at home, you can go to the public library or the Goodwill Career Center nearest you and ask to use a computer to print the document(s).